Related provisions for CONC 11.1.13

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CONC 11.1.12RRP
The firm must, without undue delay and within 30 calendar days, return to the consumer any sums it has received from the consumer except for any amount that the consumer may be required to pay under CONC 11.1.11 R. This period begins from the day on which the firm receives the notification of cancellation.[Note: article 7(1), (2) and (3) of the Distance Marketing Directive in relation to distance contracts]